This policy explains what information PDFSanitize (“we”, “us”) handles when you use pdfsanitize.com, the free PDF tools and PDFSanitize Pro, and why.
In short
- PDFSanitize processes supported PDF operations locally in your browser. The documents you check, view, edit, clean, flatten or redact are never uploaded to us.
- There are no accounts, no analytics, no advertising and no cookies.
- We only receive personal information when you buy PDFSanitize Pro, ask for your license key again, or send us a message. We use it for that purpose only and never sell it.
Your documents
- Every tool, from the PDF Privacy Checker to Redact PDF, reads the file you choose directly from your device and processes it in your browser tab. PDFSanitize Pro works the same way for batches.
- The file, its name, its contents and what the tools find in it are not sent to us.
- As a safeguard, every page carries a browser security policy that blocks it from loading code from other sites. The tool pages also can't make any network connections. The PDFSanitize Pro, activation and contact pages can only talk to this site's own server, to check a license, start a purchase or send your message.
- Files aren't stored by the site. Cleaned copies exist in your browser's memory until you download them or leave the page.
Information we receive
When you visit the site
The site is hosted by Vercel. Like any web host, its servers may keep standard technical logs, such as your IP address, browser type and the pages requested, to deliver the site and protect it from abuse. We don't add tracking to these requests, and nothing from your documents is included in them.
When you buy PDFSanitize Pro
Purchases are processed by Dodo Payments, our merchant of record, on their own checkout page. Your card or other payment details go to Dodo Payments, not to us. From Dodo Payments we receive your email address, your name and the order details (product, amount, date and status). Your license key is created by Dodo Payments and emailed to you.
When you use your license
Your license key is stored in your browser and checked through this site with Dodo Payments when you activate it, and about once a day after that. Only the key is sent, never your PDFs, file names or results.
When you contact us or ask for your key again
The contact form sends us your email address, your name if you give it, the subject, your message and the website address you sent it from. “Forgot your license key?” sends us the email address you enter, so we can look up your purchase and email the key to that address only.
How we use it
- To deliver your license key, confirm your purchase and let you activate PDFSanitize Pro.
- To reply to your messages and give support about your purchase, including refunds.
- To keep the site secure and working.
- To meet legal, tax and accounting obligations for purchases.
We don't use your information for advertising, profiling or marketing emails, and we don't sell it.
Who processes it for us
- Vercel hosts the site and runs the small server functions for licenses, purchases and messages.
- Dodo Payments handles checkout, payments, refunds, invoices and license keys as merchant of record.
- Google (Gmail) sends and receives our emails: license keys, purchase notifications and contact form messages.
These providers may process data outside India, including in the United States and the European Union, under their own privacy and security commitments.
Cookies and browser storage
PDFSanitize sets no cookies and uses no analytics or advertising services. PDFSanitize Pro keeps your license and your saved cleaning profiles in your browser's local storage. The Cookie Policy lists exactly what is stored and how to remove it.
How long we keep it
Purchase records are kept as long as needed to support your license and to meet legal, tax and accounting obligations. Contact messages are kept only as long as needed to help you. Dodo Payments keeps its own payment records under its privacy policy.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop using it, subject to what we must keep by law (for example, records of a purchase). You can also raise a complaint about how we handle your data. Send your request or complaint with the contact form, using the email address it concerns, and we'll reply by email. If you aren't satisfied with our answer, you can contact the data protection authority where you live.
Children
The site isn't directed at children, and PDFSanitize Pro is sold to adults only. We don't knowingly collect children's personal information.
Changes to this policy
If how PDFSanitize handles data changes, this page and the date above will be updated first. See also the Terms of Use, and the help guide for how the tools work.