PDFSanitize
PDFSanitize ProCheck a PDF FreeCheck a PDF

Refund Policy

Last updated 25 September 2026.

PDFSanitize Pro is a one-time purchase. If it isn't right for you, you can ask for a full refund within 7 days of your purchase. This policy forms part of the Terms of Use.

7-day refund

  • You can request a full refund within 7 days of the date of purchase, for any reason.
  • You don't need to explain why, although your feedback helps us improve.
  • Refunds are for the full amount you paid, including any tax charged at checkout.

How to request a refund

  1. Send us a message with the contact form, with the subject “Refund request”.
  2. Use the email address you used at checkout, and include your order or payment ID from the Dodo Payments receipt email if you have it.
  3. We'll confirm by email once the refund has been issued.

How refunds are paid

PDFSanitize Pro is sold by Dodo Payments, our merchant of record, so approved refunds are issued by Dodo Payments to the payment method you used. How long the money takes to reach you depends on your bank or card provider.

What happens to your license

When a refund is issued, the license key for that order is disabled, and PDFSanitize Pro stops opening in browsers where it was activated, usually within a day. The free tools stay available as always.

After 7 days

After 7 days, purchases aren't refundable, except where the law requires a refund, for example if PDFSanitize Prodoesn't work as described and we can't fix the problem. If something isn't working, please contact us first: we'd rather help you get it working.

Duplicate purchases and payment problems

  • If you were charged twice for the same license by mistake, we'll refund the duplicate whenever you tell us.
  • If a payment failed or was declined, you weren't charged, and there's nothing to refund. The PDFSanitize Pro page tells you when a payment didn't go through.
  • Please contact us before opening a chargeback with your bank. We can usually resolve the issue faster, and a chargeback also disables the license key.

Your rights

This policy doesn't affect any rights you have as a consumer under the law of the country where you live.